Privacy Policy

1. Information We Collect

We collect personal information you provide directly — including your name, email, phone number, billing and payment details, business information, and any messages, voice recordings, or written submissions you send through our forms, diagnostics, or support channels.

We also collect information automatically, including:

• Behavioral and analytics data from Meta Pixel, Google Analytics, and similar advertising and measurement pixels
• Diagnostic submissions— text responses, uploaded files, and voice recordings submitted through the Power Signal Diagnostic or any related assessment tool
• Webinar and event data— registration information, attendance, watch time, and engagement
• Purchase history and product access logs— orders, payment plan status, login timestamps, and product usage (used in part to defend against chargebacks)
• Device and network data— IP address, browser type, device identifiers, operating system, and referral source
• Cookie and tracking data— as further described in the Cookies & Tracking section below

2. How We Use Information

We use the information we collect to:

• Operate, deliver, and improve our websites, products, and services
• Fulfill transactions, deliver digital products, and provide customer support
• Communicate with you about your account, purchases, and ongoing marketing — including email, SMS, and other channels — until you opt out
• Build and serve retargeting and lookalike audiences through Meta, Google, and other advertising platforms
• Process diagnostic and assessment submissions, including text and voice, using AI systems to generate personalized briefings, scores, and recommendations
• Maintain records of purchase, access, and consent for use as evidence in chargeback and dispute defense
• Comply with legal, tax, and regulatory obligations

3. How We Share Information

We do not sell your personal information. We share information only with the categories of vendors and partners needed to operate the business, including:

• Payment processors— Stripe, ThriveCart, and similar processors that handle transactions and recurring payments
• Email service providers— Ontraport and other platforms used to deliver marketing and transactional email
• SMS delivery partners— carrier-registered providers used to deliver A2P 10DLC mobile messages
• Advertising platforms— Meta, Google, and comparable ad networks used to deliver, measure, and optimize campaigns
• AI processing services— third-party large language model and analysis providers used to synthesize diagnostic, assessment, and content output
• Voice transcription services— providers that convert voice submissions into text for diagnostic processing
• Analytics and infrastructure providers— hosting, database, security, and analytics vendors

We may also disclose information when required by law, in response to valid legal process, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of business assets.

4. AI Processing Disclosure

The Power Signal Diagnostic and certain other tools, briefings, and assessments we offer use proprietary technology that includes artificial intelligence (AI) processing. By using these tools, you acknowledge and agree that:

• Your text and voice submissions may be processed by third-party AI systems to generate personalized output
• Voice recordings may be transcribed, analyzed, and stored as part of your record
• AI-generated output may contain errors, inaccuracies, or limitations and should be reviewed accordingly
• Diagnostic submissions become part of your account record and may be retained as described in the Data Retention section below

5. Your Rights

Depending on where you live, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), the EU and UK General Data Protection Regulation (GDPR), and state privacy laws in Virginia, Colorado, Connecticut, Texas, and other jurisdictions. These rights may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal and operational retention requirements
• The right to opt out of the sale or sharing of personal information for cross-context behavioral advertising
• The right to limit the use and disclosure of sensitive personal information
• The right to opt out of marketing communications at any time by using the unsubscribe link in any email, replying STOP to any text message, or contacting us directly

To exercise any of these rights, email us at hq@f500fierce.com or call 470-298-9563. We may need to verify your identity before processing your request.

6. Cookies & Tracking

We use cookies and similar tracking technologies to operate our websites and measure performance. The categories include:

• Essential cookies— required for the websites and portal to function, including authentication and checkout
• Analytics cookies— help us understand how visitors use our pages so we can improve them
• Advertising cookies— allow us to measure ad performance and build retargeting and lookalike audiences on Meta, Google, and other ad platforms

You can manage cookies through your browser settings or, where offered, through the cookie preference controls on our site. Because there is not yet a uniform industry standard for “Do Not Track” signals, we do not currently respond to browser DNT signals.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. No system is fully secure, however, and we cannot guarantee absolute security of any information transmitted to or from our websites.

8. Data Retention

We retain personal information for as long as needed to operate the business, fulfill the purposes described in this policy, and meet legal, tax, and accounting obligations. Specifically:

• Buyer records— purchase records, invoices, and product access logs are retained for legal, tax, and chargeback-defense purposes
• Marketing data— retained until you opt out, after which we maintain a suppression record to honor your request
• Diagnostic submissions— retained as part of your account record so you and we can reference your results over time

9. Mobile Messaging (SMS) Policy

By providing your mobile number and opting in, you agree to receive marketing and promotional text messages from F500 Strategy Lab LLC (DBA F500 Fierce / The Boss Architect). Messages may include offers, reminders, and updates.

Consent & Opt-In: By submitting your number, you consent to receive texts via automated technology. Consent is not required for purchase.

Opt-Out: Reply STOP to end messages or HELP for assistance. You can also contact hq@f500fierce.com.

Frequency: Message frequency varies based on engagement.

Rates:Standard message & data rates may apply.

Sharing: We never sell or share your number for third-party marketing.

10. Third-Party Links

Our websites may link to external pages, tools, or services. We are not responsible for their privacy practices and recommend reviewing the privacy policies of any third-party site before submitting personal information.

11. Children’s Privacy

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe a child has provided us with personal information, contact hq@f500fierce.com and we will take reasonable steps to delete it.

12. Updates

We may update this Privacy Policy periodically. Revisions will appear on this page with a new effective date. Continued use of our websites, products, or services after the effective date constitutes acceptance of the updated policy.